WHAT OUR CUSTOMERS SAY
You can look forward to first-class service.
The next feel-good moment with your new stoneware tableware can come.
Hi, I'm Anna.
Your satisfaction is my recipe for success.
- FAST DELIVERY: Order today and usually have it at your home the day after tomorrow. Our orders arrive within 2-4 working days.
- 30-DAY RETURN POLICY: If you don't like the dishes you ordered, you can simply return them within 30 days.
- PERSONAL ADVICE: If you have any questions or requests, we are always happy to help you by ✉ email and ☎ telephone .
Answer questions
Which shipping service provider will the orders be sent with?
We will ship your order within Germany with DHL as an insured package.
Are EDDA products handmade?
Each item is handmade and the individual character of each item is unmistakable. You receive honestly produced unique pieces with rough edges, bumps and dents and every pattern is a little different.
Which countries do you ship to?
We deliver to the following countries:
Germany, Austria, Switzerland, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Australia, Canada, Hong Kong SAR, New Zealand, South Korea, United Arab Emirates, United States, China, Saudi Arabia
How much are the shipping costs?
Under “ Shipping & Returns ” you will find all possible shipping costs.
How long does it take to ship to my home?
The expected delivery time from dispatch within Germany is approx. 2-3 working days, within Europe 5-10 working days and when leaving the EU customs union it can take 10-20 working days.
How can I pay my order?
Under “ Payment methods ” you will find all the payment methods we can offer you.
How do I receive the invoice for my order?
The invoice for your order is included in the delivery in paper form. Please note that the invoice will be included with the delivery even if you have provided a different delivery address.
If you have lost the invoice, please contact us using our " contact form " with your order number.
How can I return my order?
You can find all the important information under the “ Shipping & Returns ” link.
OUR TABLEWARE IS UNIQUE
